Hints from HR: Leanne Lusher, HR Manager, Incu

“I love job hunting!” said literally no one ever. The faster you can land a job, the better so you can put the cover letters, resumes and application questionnaires behind you.

But, you can think you’ve composed a super compelling cover letter, a really professional-looking resume and wear your best “hire me!” outfit to the interview, and still not get the job.

What gives?!

Well, our job is to help you go from a job seeker to a JobGetter so we’ve gone to the sources to get you some answers that we hope will help shortcut your job search.

JobGetter’s “Hints from HR” series turns the interview table around to ask the people behind the hiring decisions for some practical, straight-from-the-source advice.

This week, we’re featuring Incu’s HR Manager, Leanne Lusher. This dynamo says being yourself, not the person you think the interviewer wants, will take you far and set you apart. After all, honesty is the best policy in all aspects of job hunting.

Read on to get more of Leanne’s advice about everything from what to wear to your next interview to what she thinks of that little critic inside of you (spoiler alert: tell it to shut up, you’re awesome!)


Incu is a retail destination, a considered curation from around the world, a community and a culture representing fashion, innovation and lifestyle.

Established in 2002 by twin brothers Brian and Vincent Wu, Incu began, like many great things do, as a simple but powerful set of ideas. Inspired by their love of travel, international brands and emerging Australian talent, the brothers set about fusing these into retail concepts that would be at once innovative, personable and unique. Incu strives for a store experience that is dedicated to detail and the desire to exceed expectation.

15 years after opening the first store in Galeries Sydney, Incu has flourished in to a multi-faceted business with interests that extend well beyond the realms of fashion. Incu has become a diverse and united community of customers, staff, suppliers and partners. 

They don’t pretend that they’re reinventing retail, but there are small, significant things that they do that make them different from other retailers. When it comes to customer service, they pride themselves on not trying to mimic anyone else, they are uniquely Incu. They want everyone who comes into their space to have a great experience and to feel invited and comfortable in their surroundings. They believe the best way to approach customer service is to be genuine, down to earth, warm, humble and inviting.

Now, see that in action by getting to know Leanne… 


What was your first job?

I was a proud check-out chick at BI-LO Supermarket. I had so much fun!

How long have you worked in HR/recruitment?

I have focused purely on HR for about 5 years, however, I rocked the retail world in many different areas for almost 20 years! (I age well.)

When you were 9 years old, what did you want to be when you “grew up?”

This sounds bad, but I didn’t want to be anything when I was 9. I was too busy living my best 9-year old life! Later in life, I think I wanted to work on Dolphin cruises as I grew up in Port Stephens and it looked like fun!

What is your favourite part of your job?

I love helping people reach their full potential. I constantly hear people say “I can’t” and I feel like my job is to be the cheer-leader that coaches, mentors, and trains people until they believe they can.

Hints from Leanne

What I look for in candidates:

Someone who loves our brand. Passion is everything!

To me, the most employable skills a candidate could have are:

Passion, honesty, empathy, and authenticity

My advice to applicants who want to stand out:

Be yourself! Don’t try and pretend to be what you “think” I am seeking. I love when people show me their true personality.

Something you might not know about working for Incu:

One of Incu’s core values is ‘Inclusitivity’ All our employees play a significant part in the business. Whether a Casual or a full-time employee, we strive on their ideas, input, suggestions, and passion. ALSO… If you are a full-time employee and you reach 5 years, we send you on a holiday! BOOM!

The biggest mistake you could make:

Not being honest. Sooner or later the truth will come out so whats the point? Save the embarrassment and just tell the truth.

The first thing I notice about a resume:

How easy it is to break down. I can’t deal with resumes that are pages long with unnecessary information. (I love the fact you came 1st in cross-country in year 11, but please don’t put it on your resume.)

The first thing I notice about a candidate at an interview:

Being on time and how well they present. I love an ironed shirt and brushed hair. If you are late, it makes me think you aren’t serious about the role and also makes me question your work ethic. Be extra early – I’ll make you a coffee.

Questions a candidate should never ask:

“How long until I can put in for leave?” You just got here! Where are you going?!

Don’t shy away from asking:

About the culture of the business. What training and progression opportunities Incu has. The interview process is not only for us, it’s also for you to also gauge if we are the right fit for you, like “Job Tinder.”

Don’t let this hold you back:

Thinking you’re not good enough. We all have that little critic inside us – don’t let it win.

What I want to know about you as a person:

That you have interests outside of work. We LOVE people that can bring something extra to our business.

What homework I expect you to have done before the interview:

Have a look at our website, visit one or two of our stores. Get to know our brand.

My advice to a candidate who wasn’t successful:

There is no such thing as a closed door! Keep knocking, just don’t kick it down, lol!


If this Q&A with Incu’s HR Manager has sparked your interest in working for this Employer of Choice, check out their current vacancies here

Want more hints from HR? Click here to view all… or skip straight to hints from the “people” people at kikki.K or Dymocks.

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