Hints from HR: Chad Greenberg, HR Manager at Healthcare Australia

One all important question as a job seeker is, ‘How do I beat the competition?’ 

JobGetter’s series, “Hints from HR,” attempts to provide you with the answer by going straight to the source — the HR professionals who make hiring decisions for a living.

In this latest instalment, we’ve interviewed Chad Greenberg, HR Manager at Healthcare Australia. And, take it from us, you will definitely want to pay close attention to ensure you don’t miss out on all of the fantastic, practical advice he dishes out! 

Healthcare Australia

Founded in 1972 under the name Malvern Nursing Agency, Healthcare Australia is the country’s leading health care recruiter of nurses, midwives, aged care workers, doctors and allied health with positions available in every state and territory.

Offering a practical solution to the growing nursing and medical skills shortage, Healthcare Australia’s family of brands provide healthcare professionals with the choice to decide when and where they work.

Meet Chad

When you were 9 years old, what did you want to be when you “grew up?”

I always wanted to work in real estate, thankfully I didn’t, as working on Saturdays isn’t very appealing to me. Like many others, I dreamt of playing soccer in Europe and scoring the winner in the FA cup final. 

What was your first job?

My first job was selling Ice Creams at Kogarah oval during St. George Rugby League games. I wasn’t a keen saver, I used to make approximately $25 per day and I spent the money almost immediately at Sizzler which was conveniently across the road. I also wasn’t very good at selling ice creams and found myself hiding on the hill watching the game most of the time.

How long have you worked in HR/recruitment?

I have been in HR for approximately 6 years.

If you could go back and tell your teenage-self one thing related to jobs/career, what would be?

There is no short cut to any place genuinely worth going to. Choose a career before it chooses you.

What is your favourite part of your job?

Telling a candidate they have been successful in their role is always great, but sometimes just sharing positive feedback with a colleague leaves you both feeling really proud.

Hints from Chad

What I look for in candidates:

Sincerity, passion, motivation and engagement. While everyone is working for a wage, I am looking for someone who wants to genuinely add value to the organisation and believes in the product that we are selling.

To me, the most employable skills a candidate could have are:

Passion, experience, gumption (if you have an idea, be bold and share it), team player, initiative.

My advice to applicants who want to stand out:

You made it to the interview because of what is on your resume, you have a foot in the door already. But don’t over-do it. Sometimes the harder you try the less sincere you become. Be yourself. If you didn’t make it through, it probably wasn’t the right environment for you in the first place. Don’t apply for the role more than once, it makes it look as if you didn’t know you applied in the first place and that your resume is with every employer in town.

Something you might not know about working for Healthcare Australia:

We have 70,000 nurses, doctors, physios on our books around the country.

The biggest mistake you could make:

Bad mouthing previous companies or bosses. There is no benefit to this. It might feel good, but as the interviewer I don’t think it bodes well at all. It’s a bit like being on a date and talking about an ex. Also, don’t lie, you will get caught out. For example, don’t say you left a role after 6 months because it was a fixed term contract if that wasn’t the case. Any decent employer will check. Make sure your phone is switched off. Also, don’t be late for your interview!

The first thing I notice about a resume:

Longevity in roles. Whilst it’s ok to have short tenures at times, if I see continuous job hopping, it raises a few red flags. Also, if the candidate has left roles to do the equivalent role at another company, I’d like to know why. I am looking for career progression and those that want to take the next step.

The first thing I notice about a candidate at an interview:

When I greet them at reception, a decent handshake and most importantly good eye contact. However the interview has started the moment you enter the building. Always be nice to the receptionist, I like to ask him/her if the candidate was polite and respectful.

Questions a candidate should never ask:

Firstly, you should ALWAYS ask a question. But don’t ask, ‘what does your company do?’ ‘How much sick and annual leave do I get?’ Or, ‘Is there scope to work from home?’

Don’t shy away from asking:

How did the position become vacant? Why did the previous person depart? How would you describe the culture within your organisation? If I was successful, what would my first 3 months look like? Can you tell me about the team I might be joining?

Don’t let this hold you back:

If you want a glass of water, don’t be afraid to say yes when offered. Don’t go into the interview holding a coffee.

If the interviewer(s) has to take a phone call or gets called away from the interview. Be polite and understanding. Everyone is busy and there may be a crisis that needs attention.

What I want to know about you as a person:

How do you spend your down time? What is important to you? What is it about your life that gets you out of bed every morning?

What homework I expect you to have done before the interview:

I expect the candidate to have done some research about the company. How long it’s been in existence. Whilst I don’t want to hear the website being regurgitated, I do want to know that the candidate has taken the time to look at it as well as our social media channels.

My advice to a candidate who wasn’t successful:

Don’t be afraid to ask why. Don’t debate with the decision maker if you hear something you don’t agree with. Ask if you work on the reasons as to why you were unsuccessful, would you be reconsidered if the role became available again?

If you’re looking for a role in health and this Q&A with Healthcare Australia’s HR Manager has sparked your interest in working for this Australian Employer of Choice, check out the videos below (they’re sure to make you want to apply immediately!)

Day in the life of a HCA nurse

Day in the life of a HCA Doctor (formerly LML Medical Recruitment)

What’s it like nursing in Australia?

Want more hints from HR? Click here to view all… 


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